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Complaints procedureInternal Complaint ProcedureWe value our clients, and we hope that they will form long-term relationships with us.If a complaint is received, we regard it as valuable feedback that will assist us to improve our services. If you have a complaint you are entitled to expect that it will be handled professionally and with courtesy. A complaint should be sent to our head office at:
Lawyers Real Estate Pty Ltd
(Attn: The Legal Practitioner Director) Suite 6, 3-5 Hewish Road, Croydon 3136 We will make every effort to investigate your complaint, and to resolve it to your satisfaction. 
External Complaints ProcedureYou are also entitled to lodge a complaint to the Professional Standards Department of the Law Institute of Victoria by writing to:General Manager
Professional Standards Victorian Lawyers RPA Ltd 470 Bourke Street Melbourne 3000
You can also contact the Legal Ombudsman by writing to: Legal Services Commissioner
Level 9, 330 Collins Street MELBOURNE VIC 30000
If your complaint relates to a privacy issue, you can write to: Office of the Federal Privacy Commissioner
Level 8, Piccadilly Tower 133 Castlereagh Street Sydney NSW 2000 Legal Notice |
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